FREQUENTLY      ASKED      QUESTIONS

We've told you a little about us ,so let's now answer a few questions about the service we offer, ....
there's bound to be things we've missed out........,if so, please  contact us and we'll try and clear up any queries

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Table of Contents

1. whats included in your price  ... ?
2. what do I need to bring ... ?
3. are there household appliances  ... ?
4. who cleans the flat ... ?
5. where are the flats... ?
6. do you provide information ... ?
7. how do I make a booking ?
8. our arrival might be early a.m ... ?
9. is there car-parking space ... ?
10. we have special needs ... ?
11. when do I obtain the keys..?

whats included in your price  .. ?

Just about everything-your only probable expense will be having to buy additional Gas Bottle refills if you manage to use up the
1 or 2 Full Bottles which are provided on your arrival .
Electricity, Water, Security and Maintenance Staff charges are included in the price quoted

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Virtually nothing except personal toiletries (pack in hold luggage to be sure hand luggage restrictions do not apply) and towels. 
We do actually provide hand and beach towels but these all seem to dwindle as the season progresses, 
All necessary pots & pans, crockery, etc ,bed-linen, sheets, pillowcases & blankets are provided.

The apartments come complete with fans, fridges, cookers, micro-waves, irons, electric kettles and most have washing machines.
Some even have UK Satellite T.V , DvD Players and radios !!

We hope you will keep them reasonably tidy whilst your with us but in any case we have a lady who comes between bookings to
clean the flat and change all the used linen. If you require more frequent cleaning visits this can be arranged at additional cost.

The situation of our Apartments can only be described as "Perfect"......
15 Minutes by car from Malaga Airport, less than 100 meters from "La Playa" ,surrounded  by numerous bars, shops,
services, restaurants and various assorted nightlife to suit every taste......
Almost exactly halfway along the magnificent new promenade between Benamadena Marina with all its attractions and nightlife and
Carihuela Playa....the newly transformed sleepy fishing village that has become the daytime  and early evening "in Place" to see and be seen.

All this and yet set in a tranquil secluded tropical garden that has to be seen to be appreciated.

Yes we do.--At any time thru our Email service...plus....Before you arrive...You will be given the phone number of an English and Spanish speaking local (our son) who knows the area and will be able to answer most of your questions....  or provide any emergency assistance you may need during your stay with us.
Also before you arrive we send you  a few details about the flat you are staying in plus interesting local attractions ,events, nightlife and outings available

1) E-mail us to request required holiday dates and current prices.

2)On receipt of priced confirmation from us send another E-mail agreeing to our offer. 
 
3)We will then hold these dates and the apartment in your name pending receipt of your signed rental agreement and 10% Deposit ......pay either by UK Cheque,  Bank Transfer or Paypal .....(normally we hold for 10 days)...should rental agreement not be returned or not accepted
......any deposit already paid will be immediately returned .
 
4)Once we receive the deposit and the signed agreement the flat is yours for the period agreed. and we send a confirming e-mail to this effect,
payment of the balance is due 28 days before the agreed period .Payable by UK Sterling Cheque or International Swift Bank Transfer... (Sorry....Paypal not acceptable for final payment)

No Problem--however  you will be given a Phone No. to ring if your flight is very early or is substantially delayed.

Incidentally. We have set the changeover time at 12 midday...so guests who are leaving have ample time to pack-
whilst incoming guests very rarely arrive at Malaga Airport much before this time anyway...(Spain is one hour ahead of UK time)
 

At the moment the short answer is NO-- however all the locals including myself park quite safely and easily
on the road in front of the Complex. ...Except in August when parking anywhere is a nightmare.  

If available, two weeks before your booked date of arrival...... However if this is not possible they will be handed to you by our Agent
on your arrival at the complex in Montemar 

We hope to answered most of your queries.....but if not....e-mail us

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